Warranty.

Every Mukluk stove comes with a written warranty against defects in materials and workmanship. Your rights under Australian Consumer Law still apply on top.

1. Coverage periods

• 5 years: steel shell and welds.
• 1 year: door glass, gaskets, latch and handle hardware.

Coverage starts from the date of pickup from our workshop, or the date of agreed delivery if we arrange freight separately.

2. Finish maintenance

Keeping the stove polish finish up is easy, if you see any brown colour starting to form just rub on a bit of stove polish. A coat of stove polish once a year or so keeps it looking good!

3. What we'll do

If a covered defect appears in the warranty period, email hello@muklukwoodstoves.com.au with photos and your order number. We will repair or replace the affected part, at our choice, and pay return freight on faulty parts within Australia.

4. What's not covered

• Normal wear, soot or scaling.
• Glass broken by impact or sudden cooling.
• Damage from over-firing, burning treated/painted timber, plastics or accelerants.
• Corrosion from coastal use without proper maintenance.
• Stoves modified or repaired outside our workshop.
• Installation that doesn't follow AS/NZS 2918 or our owner's manual.

5. Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this warranty document overrides those rights.

6. Contact

Mukluk Wood Stoves Pty Ltd
Ballarat, Victoria, Australia
hello@muklukwoodstoves.com.au